Housing Access and Customer Accounts · Curo, The Maltings, Lower Bristol Road, Bath, BA2 1EP · Hybrid

Housing Advisor

Help people stay in the home they love. A varied frontline role supporting residents with their accounts and tenancies - ideal for strong customer-service skills. Bath, hybrid.

Do you have the right to live and work in the UK?

Please select the option that best describes your situation.

I'm a British or Irish citizen

I have settled or pre-settled status under the EU Settlement Scheme

I have indefinite leave to remain or permanent residence

I have a valid visa that allows me to work in the UK without employer sponsorship

I have a visa but would need Curo to sponsor me or extend my sponsorship

I don't have the right to work in the UK

Which geographic area are you currently based in?

Do you currently work for Curo on a permanent or fixed-term contract?

Yes

Have you previously been employed by Curo?

Yes

Do you have any unspent criminal convictions that would appear on a DBS check?

Yes

The published salary for this role is £28,500 per annum. Please share your alignment with this.

Up to £28,500 - this is aligned with my expectations

£28,501-£30,500 - slightly above the published salary

£30,501–£33,000 - moderately above the published salary

£33,000+ - significantly above the published salary

Which of these best describes your most relevant work experience?

I’ve managed my own caseload or accounts while working to targets (for example rent, collections, lettings or benefits)

I’ve handled a high volume of customer queries while working to targets or deadlines (for example in a contact centre)

I’ve worked in a customer-facing or admin role, but without targets or my own caseload

None of these yet, but I’m keen to learn

Which of these have you done as a regular part of a job? Choose the one closest to your experience.

Agreed repayment plans or chased money owed (for example arrears, collections or debt advice)

Talked customers through bills, charges or payments, including people who were struggling

Supported people through other sensitive situations, such as complaints or personal difficulties

Not yet, but I’m keen to learn

How much of your current or most recent job involves keeping customer records or accounts up to date on a computer system?

Most of my day, because accurate records are a core part of my job

Regularly, as a significant part of my job

Occasionally

Very little or none

How many of these have you worked with directly in a job: Housing Benefit or Universal Credit housing costs, direct debits, or tenancy management?

All three

Two of these

One of these

None of these yet

Have you worked on recovering money owed, for example for a landlord, utility company or lender?

Yes, including preparing court cases or using Money Claim Online myself

Yes, but not the court stage

No, but I understand the basics

No, this would be new to me

We’re a Disability Confident employer. If you’re disabled and meet the essential criteria for this role, we’ll offer you an interview. Would you like to be considered under the Disability Confident scheme?

Yes

Are you related to any Board Member/Trustee or employee of Curo and its member organisations?

Yes

We want to make sure we're on the same page: By selecting Yes, you're confirming that the information you've provided is accurate to the best of your knowledge. If we later discover that important information isn't correct, it could affect your employment with us. I confirm my information is accurate and complete.

Yes

Personal information

We screen candidates . We will not see your personal information before your application has been moved forward in the process.

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