Housing Access and Customer Accounts · Curo, The Maltings, Lower Bristol Road, Bath, BA2 1EP · Hybrid

Customer Accounts Manager

Help people keep their homes. Manage rent income with early, fair support and work towards zero evictions into homelessness. Hybrid in Bath, plus £900 car allowance.

Do you have the right to live and work in the UK?

Please select the option that best describes your situation.

I'm a British or Irish Citizen

I have settled or pre-settled status under the EU Settlement Scheme

I have indefinite leave to remain or permanent residence

I have a valid visa that allows me to work in the UK without employer sponsorship

I have a visa but would need Curo to sponsor me or extend my sponsorship

I don't have the Right to Work in the UK

Are you currently employed at Curo on a permanent or fixed-term contract?

Yes

Do you have any unspent criminal convictions that would appear on a DBS check?

Yes

Which geographic area are you currently based in?

This is a hybrid role. You’ll split your time between our office at The Maltings in Bath, working from home and visiting customers in the community. How does this fit with how you’d like to work?

This aligns perfectly with my preferred working pattern

I could accommodate this but would prefer more flexibility

I would need to discuss alternative arrangements

I am looking for fully remote/flexible working

This role needs a full UK driving licence and access to a car. You’ll usually cover two local authority areas, visit several customers a day and sometimes attend court. Which best describes you?

Why we’re asking: You’ll usually cover two local authority areas, visit several customers a day and attend court, so a car is essential for this role. We pay a car user allowance of £900 a year plus mileage for work journeys. You’ll need business use on your car insurance.

If you’re disabled or have a health condition and can’t drive, please still apply. Choose the option that says so, and we’ll talk through reasonable adjustments with you. This won’t count against your application.

Please choose the option that’s most accurate for you. We’ll check your licence before you start.

I have a full UK driving licence and a car I can use for work

I have a full UK driving licence and will have a car I can use for work by the time I start

I have a full UK driving licence but no access to a car

I have a driving licence from outside the UK

I can’t drive because of a disability or health condition, and I’d like to talk about adjustments

I don’t have a full driving licence

The published salary for this role is up to £38,483 per annum, plus a £900 car user allowance. Please share your alignment with the salary.

Up to £38,483 – this is aligned with my expectations

£38,484–£41,000 – slightly above the published salary

£41,001–£44,000 – moderately above the published salary

£44,001+ – significantly above the published salary

Which best describes your main experience of collecting money owed or helping people with debt?

I’ve managed rent or service charge accounts, including arrears

I’ve collected debt in another setting (e.g. council tax, utilities, credit control, finance)

I’ve worked in debt advice, money advice or financial inclusion

I’ve worked in a customer-facing role where I’ve had conversations about money, but haven’t managed debt

I don’t have experience in this area yet

Which best describes your experience with Universal Credit and other benefits?

I regularly help people claim, manage or challenge benefits, including Universal Credit

I help people with benefits from time to time and know where to refer them for specialist help

I understand how benefits work but haven’t helped people with them

This would be new to me

Have you worked with people at risk of losing their home?

Yes. Preventing homelessness or helping people keep their tenancy is a main part of my role

Yes. I’ve supported people at risk of losing their home as part of a wider role

I’ve referred people to housing or homelessness services, but haven’t worked with them directly

Not yet

Have you supported customers or clients with multiple or complex needs? For example, mental health, addiction, domestic abuse, disability, or money, health and housing problems all at once.

Yes, it’s a main part of my role

Yes, regularly as part of a wider role

Yes, from time to time

Not yet

Which best describes your experience of working with other organisations to solve a customer’s problem?

I regularly work with outside partners on complex cases, such as councils, money advice services, support agencies or social care

I’ve worked with outside partners on some cases

I mostly work with teams inside my own organisation

Not yet

Have you prepared cases for court or represented an organisation in court?

This isn’t essential. We’ll give you training.

Yes. I’ve prepared cases and represented my organisation in court

I’ve prepared cases, but a colleague or solicitor attended court

I’ve helped colleagues prepare cases, for example gathering evidence or writing statements

Not yet

What’s your main reason for applying?

I want to help people keep their homes and prevent homelessness

I want to grow my career in income or housing work

I want to use my money or debt skills somewhere with a social purpose

Curo’s values and reputation as an employer

The salary, benefits or hybrid working

And your second reason?

I want to help people keep their homes and prevent homelessness

I want to grow my career in income or housing work

I want to use my money or debt skills somewhere with a social purpose

Curo’s values and reputation as an employer

The salary, benefits or hybrid working

As a Disability Confident employer, we are committed to providing equal opportunities for disabled individuals. If you identify as disabled and meet the essential criteria for the role, you will be guaranteed an interview. Do you wish to be considered under the Disability Confident Scheme (Guaranteed Interview Scheme)?

Yes

Are you related to any Board Member/Trustee or employee of Curo and its member organisations?

Yes

We want to make sure we're on the same page: By selecting Yes, you're confirming that the information you've provided is accurate to the best of your knowledge. If we later discover that important information isn't correct, it could affect your employment with us. I confirm my information is accurate and complete.

Yes

Personal information

We screen candidates . We will not see your personal information before your application has been moved forward in the process.

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