Customer Services · Curo, The Maltings, Lower Bristol Road, Bath, BA2 1EP · Hybrid

Contract Administrator

Be the essential link that keeps everything connected. Your phone skills and organisation will coordinate contractors, support residents and help our Contract Business Partners deliver.

Do you have the right to live and work in the UK?

Please select the option that best describes your situation.

I'm a British or Irish Citizen

I have settled or pre-settled status under the EU Settlement Scheme

I have indefinite leave to remain or permanent residence

I have a valid visa that allows me to work in the UK without employer sponsorship

I have a visa but would need Curo to sponsor me or extend my sponsorship

I don't have the Right to Work in the UK

Are you currently employed at Curo on a permanent or fixed-term contract?

Yes

Have you previously been employed by Curo?

Yes

Do you have any unspent criminal convictions that would appear on a DBS check?

Yes

Which geographic area are you currently based in?

How much experience do you have in customer service, call centre, admin or coordination work?

This could include retail, hospitality, reception, team coordination, volunteering, or any role where you've helped people solve problems.

2+ years

1–2 years

Less than a year, or as part of another job

Not in a job yet, but I’ve helped people or organised things in other ways (e.g. volunteering, caring, community groups)

How do you feel about making and taking phone calls as a big part of your day?

I enjoy it, it’s often the quickest way to sort things out

I’m comfortable and do it regularly

I can, but it’s not my first choice

I’d rather avoid phone calls

Which best describes what you can do in Excel?

I use formulas, filters or lookups to track and report data

I can enter, sort and filter data and do simple sums

I’ve used it a little for basic data entry

I haven’t used Excel yet

How much experience do you have dealing with complaints or upset customers?

I’ve handled complaints from start to finish myself, including people in vulnerable situations

I’ve resolved issues, sometimes with support

I’ve dealt with general queries

Not yet, but I’m keen to learn

Have you checked information for accuracy as part of your job, such as invoices, orders, bookings or records?

Yes, regularly: it’s a main part of my job and I spot and fix errors

Yes, sometimes

Rarely

Not yet

How often have you arranged work or appointments with people outside your organisation, such as contractors, suppliers or customers?

Regularly: it’s been a main part of a job

Sometimes

Occasionally

Not yet

Have you supported meetings by preparing agendas, taking minutes or tracking actions?

Regularly

Occasionally

No, but I’d be confident learning

 “As a Disability Confident employer, we are committed to providing equal opportunities for disabled individuals. If you identify as disabled and meet the essential criteria for the role, you will be guaranteed an interview. Do you wish to be considered under the Disability Confident Scheme (Guaranteed Interview Scheme)?”

Yes

Are you related to any Board Member/Trustee or employee of Curo and its member organisations?

Yes

We want to make sure we're on the same page: By selecting Yes, you're confirming that the information you've provided is accurate to the best of your knowledge. If we later discover that important information isn't correct, it could affect your employment with us. I confirm my information is accurate and complete.

Yes

Personal information

We screen candidates . We will not see your personal information before your application has been moved forward in the process.

First name

Last name

Phone

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