Repairs Scheduler

£26,265 moving to £29,829 on completion of milestones during probation + benefits

Bath | Full Time | Permanent | 37 hours per week | 8am-6pm rota

Your Organisational Skills. Our Repairs. Happy Customers.

At Curo, we know that behind every successful property repair is someone who's thinking three steps ahead. Our Repairs Schedulers are the vital link between our residents and our repair teams, using their coordination skills to turn urgent repairs requests into organised solutions.

Working as part of our customer contact team, you'll coordinate repair works across our property portfolio, ensuring our electricians, plumbers, and multi-trade colleagues are in the right place at the right time with the right equipment. You'll be juggling multiple priorities while keeping your eye on tomorrow's challenges, not just today's emergencies.

If you're someone who thrives in a fast-paced environment where every day brings new challenges, this could be the role that takes your career to the next level.

What you'll be doing

• Coordinating repair appointments for electricians, plumbers, and multi-trade colleagues using our digital scheduling system

• Making outbound calls to customers to arrange and confirm repair appointments

• Communicating with contractors and our repair teams through various channels

• Planning ahead to ensure repair teams have the right equipment for upcoming jobs

• Managing multiple repair cases simultaneously while making calls, updating schedules, and coordinating with teams

• Finding solutions when schedules change unexpectedly and priorities shift

What you'll get in return

Beyond a competitive salary of £26,265 and the chance to make a real difference every day, you'll get:

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years

• Your birthday off as an extra holiday

• Up to 10% matched pension contribution

• Free parking at many of our locations

• Flexible benefits which might include a Health Cash Plan

• Access to an Employee Assistance Programme for your own wellbeing

More about you

We're looking for someone who can see the bigger picture while managing the details. You're naturally forward-thinking; planning ahead rather than only reacting to immediate problems.

Essential:

• Strong communication skills and confidence in making outbound calls to customers, contractors, and colleagues across different types of situations

• Proven experience in customer service with strong problem-solving skills and a flair for finding practical solutions

• Exceptional multitasking abilities - you can juggle outbound calls with customers while updating schedules, responding to urgent emails, and coordinating with teams on live issues

• Experience handling difficult conversations with confidence and empathy, especially when delivering disappointing news

• Resilience and ability to adapt quickly - when things go wrong, you bounce back and find solutions rather than getting overwhelmed

• IT skills and ability to learn new computer systems quickly, as you'll be working across multiple platforms daily

We value transferable skills from various backgrounds. Whether you've worked in a logistics, customer service, or operations, your coordination skills and practical problem-solving abilities could be a perfect fit.

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk