Assurance Assistant

£35,347 per annum + benefits | The Maltings, Bath | Hybrid - 3 days per week onsite

Permanent | 37 hours per week

Your Curiosity and Drive to Improve. Our Learning Culture. Together, we turn insight into action.

At Curo, we take pride in being a well-governed, resilient organisation that puts people, safety and compliance at the heart of everything we do. We value collaboration, accountability and continuous improvement, and we’re committed to making sure our services can withstand change and uncertainty while continuing to support our customers and communities.

This role sits within the Governance Team and plays a vital part in supporting Curo’s business continuity, policy management, assurance and compliance activities. Based at Curo, you’ll help ensure our frameworks, plans and policies are robust, up to date and fit for purpose, providing high-quality reporting and coordination to support leaders, the Executive and the Board.

Through your work, you’ll help protect the services our customers rely on, support colleagues to work safely and confidently, and strengthen Curo’s ability to respond effectively to risk, incidents and change across the organisation.

What you'll be doing

Support the effective operation of Curo’s business continuity and incident management framework, including:

Helping to ensure that Curo’s business continuity plans, crisis and incident management arrangements are robust and fit for purpose.

Checking with colleagues that individual plans are up to date, complete, tested and reflective of organisational changes.

Supporting central testing, scenario-based exercises, debriefs and learning reviews, ensuring outcomes and actions are clearly recorded and progressed.

Coordinating reporting on business continuity and incident readiness, including to the Executive and the Board.

Support the management, development and oversight of Curo’s policy framework, including:

• Maintaining Curo’s policy registers and ensuring policies follow the Policy Management Framework.

• Working with policy owners to support timely drafting, updating, quality-checking and approval processes.

• Ensuring policies meet required standards and align with regulatory expectations and internal control requirements.

• Reporting on compliance with policy review deadlines and escalating issues as necessary.

Contribute to the wider assurance, compliance and quality checking activities across Curo by:

• Supporting the operation of Curo’s risk and assurance framework as needed.

• Collating and checking internal quality assurance processes.

• Helping to progress and report on actions required in response to audit recommendations, fraud or incident findings, and other assurance activities.

• Providing cross-cover for core assurance tasks when required to maintain resilience within the team.

Produce high-quality reports to the business, the Executive and the Board. This will include:

• Coordinating responses and liaising with other departments to support or confirm the completion of required statutory and regulatory returns.

• Reporting on compliance (or otherwise) with key Curo processes, policies and business continuity requirements, escalating issues as appropriate.

• Reporting on progress against actions arising from audits, continuity exercises or incident reviews.

Support the work of the wider Governance Team as needed to include:

• Updating/coordinating progress updates from actions agreed at Board/Committees

• Locating current/historic policy versions

• Assisting with updates to the team business continuity plan

• Assisting the other Assurance assistant with internal audit action chasing, and/or risk and reportable events related activities.

• Contributing to regulatory compliance gap analyses.

Fully comply with all relevant Health & Safety requirements - promoting a culture of preparedness, compliance and continuous improvement across Curo.

What you'll get in return

Beyond a salary of £35,347 and the chance to make a difference every day, you'll get:

• 26 days annual leave per year (plus bank holidays), increasing to 29 days

• Your birthday off as an extra holiday

• Up to 10% matched pension contribution

• Hybrid working (3 days in office, 2 days at home)

• Flexible benefits which might include a Health Cash Plan

• Access to an Employee Assistance Programme for your wellbeing

More about you

• Demonstrate experience of business continuity, policy management, risk or audit processes, with strong administration experience.

• Evidence my skills in using Microsoft Office programmes.

• Evidence my ability to work under pressure and meet deadlines.

• Evidence my ability to work independently and deal with day-to-day enquiries without recourse to my manager.

• Evidence strong communication, organisation and presentation skills.

• Evidence my skills in prioritising a varied workload and the ability to manage my time effectively.

• Demonstrate the ability to work as part of a team and to take on a variety of roles.

• Evidence I have an eye for detail.

• Demonstrate my track record of showing sensitivity and tact in handling conflict and determination to find a resolution, including with senior colleagues.

• Evidence that I seek ways to continuously improve and learn.

• Be able to evidence that I am adaptable and able to respond to a changing environment.
  

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone --- if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk