Property Manager

£38,828 per annum + benefits | The Maltings, Bath | Permanent

Full Time | 37 hours per week

Your insight. Our commitment to quality. Together, we drive improvements that make a tangible difference.

As a Property Manager you will be responsible for the oversight of our Third-Party Managing Agents. Your role will be to ensure that all management obligations on Curo Blocks and Estates are delivered to a high standard.

What you'll be doing

• Oversee the handover of new schemes to ensure that all pertinent information and data is accurately captured and made available on Curo’s in-house property management systems
• Manage the agents on a site by site basis by undertaking estate inspections and quality assurance checks for reporting and risk mitigation in-line with Curo service level agreements
• Responsible for client engagement and customer relations whilst utilising the managing agent escalation policy to ensure any issues are resolved in a correct and timely manner
• Ensuring core data integrity within Curo housing management systems
• Being the responsible person(s) for the third-party property safety certification expiry process. Working closely with the Property Safety Team to ensure deliverables are achieved
• Being the voice for Curo customers and ensuring all grievances are appropriately raised and followed up with third party stakeholders
• Attending Annual General Meetings and other such community meetings whilst following up on actions required
• Contract performance management of third-party stakeholders and following the appropriate escalation framework for legal disputes
• Monitoring of reactive and major repairs and maintenance ensuring that jobs are raised correctly and completed in a timely manner. Reducing repairs wastage where possible
• Oversight and approval of third-party management charges in line with Curo policies. Scrutinising and challenging invoices as required.
• Ensure that tenants are fully aware of the roles and duties of their managing agents and Curo’s relationship between all parties
• Assist in the management of Curo shop portfolio, dealing with lease arrangements and ad-hoc enquiries

More afbout you

• Institute of Residential Property Management (IRPM) Qualification desirable or working towards
• Demonstrate knowledge of industry legislation and regulation
• Demonstrate an understanding of working within a Commercial environment and delivering outstanding customer service
• Illustrate my ability to work with a variety of IT software packages.
• Demonstrate excellent communication skills and be confident in communicating with diverse audiences in both written and verbal communications
• Evidence a methodical, organised approach to work with the ability to handle a busy, varied workload and to cope with interruptions and changes calmly and effectively
• Have experience of working collaboratively with others both internally and externally
• Evidence self-motivation to be able to lead myself and use my initiative to deliver targets
• Demonstrate flexibility, working across all levels and meet changing requirements
• Have a current driving license and access to a vehicle
• Always take personal responsibility for the health and safety of myself and others by working within Curo’s Health and Safety policy and procedures

What you'll get in return

Beyond a salary of £38,828 and the chance to make a difference every day, you'll get:

• 26 days annual leave per year (plus bank holidays), increasing to 29 days
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days in office, 2 days at home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your wellbeing

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone --- if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk