Interim Internal Communications Manager

£45,500 | The Maltings, Bath | Hybrid

Fixed-Term | 37 hours per week

Your Voice. Our Story. Together, we build homes for good.

What’s the role?

This is a 6-month fixed term contract where you'll be planning and delivering innovative communications campaigns, including company communications, events management and digital activities, to support colleague engagement, service delivery and the reputation and growth of the organisation.

Creating a programme of actions and activities to inform and inspire our colleagues and support the delivery of our Purpose – Homes for Good – and our ten-year Strategy, Vision and Values.

What you'll be doing

• Act as a voice of the business and a custodian of the Curo brand

• Work closely and collaboratively with the other members of the PR & Communications team to realise the objectives set out in the PR and Communications Strategy

• Be a highly visible ambassador for our culture throughout the organisation, creating momentum behind our Purpose, Vision, Values and Strategy

• Play a part in supporting our change management programmes with trusted, constructive communications advice and integrated delivery

• Offer business partnering services to leaders and colleagues across the organisation, using your professional skills and experience to advise on effective strategies and internal communications best practice

• Ensure our brand guidelines, strategic narrative and tone of voice are embedded across all our materials and channels, and help colleagues to understand and use them

• Deliver effective, integrated communications campaigns with particular responsibility for internal communications, including quarterly all-colleague briefings, monthly cascade briefings and colleague newsletters

• Spend time in all areas of the business to evaluate and understand levels of engagement and challenges, and consider how to address issues and support our Purposeful Culture workplan

• Manage Curo’s intranet system, maintaining content that is vibrant, up-to-date and accurate, and ensure content managers across the business have the support they need to organise their team pages

• Deliver large-scale events including quarterly colleague briefings, the annual Colleague Conference and the annual awards event, managing venues and catering, guest attendance, speakers and presentation/AV arrangements, as well as budget management and post-event evaluation.

• Act as the communications lead on selected business projects as required, working with senior leaders and ensuring activity and messaging is aligned with our strategic narrative

• Enjoy working in a fast-paced and dynamic environment, managing a number of projects simultaneously and delivering to deadlines

• Appoint and manage external agencies to work on events, brand development, marketing and other commissioned activities where needed

What do I need to be successful? 

• Have a degree or equivalent experience/professional qualification or membership.

• Demonstrate I am self-motivated, able to work independently and use my initiative, but also able to work as part of a collaborative team

• Demonstrate skills, knowledge and experience in planning and delivering impactful internal communications campaigns

• Demonstrate strong digital enthusiasm, skills and understanding

• Evidence events management experience

• Demonstrate strong communication, creative and collaboration skills

• Evidence experience of working with content management/intranet systems

• Demonstrate the ability to produce clear, high-quality copy on complex issues

• Demonstrate an understanding of the role of communications, engagement and brand management techniques

• Demonstrate budget management skills

• Evidence experience of print and design commissioning

• Demonstrate the ability to organise and prioritise in a busy environment

• Demonstrate I have a ‘can-do’, pro-active attitude, I am able to remain calm under pressure and committed to delivering outstanding customer service

How will I evidence my success?

• Get feedback from my customers, peers and my manager about my effectiveness in delivering my services, as well as how I deliver them

• Evidence that the organisation is fully compliant with legislative obligations e.g. Health and Safety requirements for my area

• Successfully meet the KPIs and objectives agreed for myself and my wider team

What you'll get in return

Beyond a salary of £45,500 and the chance to make a difference every day, you'll get:

• 26 days annual leave per year (plus bank holidays), increasing to 29 days
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days in office, 2 days at home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your wellbeing

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone --- if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk