Refugee Housing and Support Team Leader

£34,922 + Benefits | Bristol 

Full Time | 2-year contract | 37 hours per week

Your Leadership. Families & Young People. New Beginnings.

At Curo, we believe everyone deserves a safe home. We need a team leader to help refugee families settle into their new homes in Bristol. You will help them to build new lives and become independent.

This role is about creating hope, empowering individuals and communities to thrive and flourish. You will lead a team to support families who are rebuilding their lives with hope and dignity in a new country. The team will be committed to providing wraparound support to help families thrive and settle into their new home and community, from accessing and maximising income, sustaining tenancies, and finding employment, to building positive relationships, connecting with key services, and fostering successful integration and a true sense of belonging.

Your team will connect families and young people with their new community. You will help them move from just surviving to really thriving.

What you will do

• Lead a team consisting of a Supported Housing officer and Employment and Support Coach
• Work directly with refugee families and agree support plans tailored to their individual needs
• Work with local schools, doctors, employers and community groups
• Ensure that we are meeting our contractual targets. Be the primary contact person for our commissioners
• Be the primary contact responsible for raising any safeguarding concerns.
• Ensure all quarterly reports are submitted within timescales.
• Offer well-rounded support to your team, fostering their development and wellbeing, while actively identifying and addressing training needs to ensure continued growth and capability.
• Manage accommodation and support for young people in Weston-Super-Mare
• Travel required between Bristol and Weston-Super-Mare

About you

You care about helping people through big life changes. You can lead a team doing important work. You understand that families need time to trust you, especially if they have had difficult experiences.

You need:

• Experience leading teams in housing, refugee support, or community work
• Understanding of trauma and different cultures
• Knowledge of housing law, benefits and keeping people safe
• Good skills working with different organisations and cultures
• Experience writing reports and tracking progress
• Ability to work flexibly and travel between Bristol and Weston-Super-Mare

It would help if you had:

• Personal experience of moving to a new country or working with refugees
• Language skills in Dari, Pashto or other Afghan languages
• Knowledge of Bristol community groups and support services

You will be based in or around Bristol. You will sometimes travel to Bath for meetings. You need to be flexible as you support families moving from temporary housing into their permanent homes.

What you will get

Beyond a competitive salary of £34,922 and the opportunity to make a real difference every day, you'll get:

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days office, 2 days home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your wellbeing

About Curo

We are a leading South West housing association. We provide affordable homes and create positive futures in our communities. We are proud to be one of the UK's top 100 companies to work for.

We welcome applications from all people, including those who are disabled, LGBTQ+, from ethnic minority backgrounds, and our Curo customers. We especially encourage applications from people who have experience of moving countries or resettlement.

We want our recruitment process to work for everyone. If you need any help to apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk