Commercial Advisor (Managing Agents)

£27,513 per annum | Bath | Permanent

Full-Time | 37 hours per week | Hybrid

Your Career Development. Our Customers. Great Value.

At Curo, our customers deserve excellent communal services around their properties - clean areas, well-maintained car parks, and tidy landscaping. But here's the thing: they pay for these services through annual charges, so someone needs to make sure they get real value for their money. That's where you come in.

You'll be the vital connection ensuring our customers receive the quality services they deserve. Each day brings opportunities to build relationships with managing agents, spot errors that could cost our customers money, and be the trusted voice customers turn to when they have concerns.

Imagine developing expertise in property management while knowing your attention to detail ensures our customers get excellent value for every pound they spend.

What you'll be doing

• Learning about managing agents and how they maintain communal areas like cleaning, car parks and landscaping for our customers
• Checking service charge invoices to ensure our customers get accurate billing and value for money
• Ensuring agent invoices are paid on time to maintain strong relationships and avoid late payment charges
• Building positive relationships with agents through regular phone calls and meetings to ensure excellent service delivery
• Being the helpful voice our customers can call when they have questions or concerns about their service charges
• Using Excel to review payment data and spot any errors that could affect our customers
• Supporting our shop portfolio by conducting property inspections, checking lease and rent renewals, and preparing lease documents
• Developing expertise in property management while ensuring our customers get excellent value for every pound they spend

What you'll get in return

Beyond a competitive salary of £27,387 and the opportunity to make a real difference every day, you'll get:

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days office, 2 days home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your wellbeing

More about you

We're looking for someone who enjoys helping people and building positive relationships. You'll balance excellent customer communication with strong managing agent partnerships to ensure our customers receive the services they pay for.

Essential:

• Experience in administrative work involving record keeping and following processes
• Excellent attention to detail with ability to spot discrepancies in financial information
• Good Excel skills including basic formulas, formatting, filtering and sorting data
• Comfortable using the phone regularly to contact managing agents, customers and colleagues
• Clear written and verbal communication skills
• Ability to build positive working relationships with different people
• Valid driving licence for property inspections and site visits
• Willingness to learn about property management and leasehold services

This role offers genuine development opportunities in the growing property management sector. You'll gain experience across leasehold services while knowing your work ensures thousands of customers get excellent value for the services they pay for.

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We're committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our team at recruitment@curo-group.co.uk