Support Administrator

£25,042 rising to £28,117 on completion of milestones during probation

Bath | Full Time | Permanent | 37 hours per week

Your Fast-Paced Support. Our Safety Commitments. Residents' Peace of Mind.

At Curo, we know that when it comes to housing safety, every hour counts. Our Support Administrators keep urgent repairs moving within critical legal deadlines – and we need someone who works fast while staying accurate.

This vital role puts you at the heart of our property repair operations where timing matters. Working as part of our Property Operations Department (POD), you'll provide admin support that keeps emergency repairs, safety checks, and compliance records on track within strict deadlines.

You'll coordinate between customers, surveyors, and contractors, making sure urgent safety work happens when it should. Working in a small team, you'll work in a target-driven environment where meeting compliance deadlines is a legal requirement.

What you'll be doing

• Calling customers and contractors daily to book urgent repair appointments and chase progress on time-critical safety work
• Processing emergency repair requests by phone and coordinating immediate responses within 24-hour deadlines
• Maintaining detailed records of all phone calls, emails, and contractor correspondence – essential for legal compliance
• Phoning contractors to ensure they understand urgency levels and can meet strict safety deadlines
• Reconciling invoices for urgent repair work and managing purchase orders for emergency equipment
• Producing reports on repair response times, completion rates, and compliance targets
• Managing workflow systems to ensure nothing gets missed in high-pressure situations

What you'll get in return

Beyond a salary of £25,042 and the chance to make a real difference every day, you'll get:

• A salary increase to £28,117 on successful completion of key milestones during your probationary period
• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday
• Up to 10% matched pension contribution
• Hybrid working (3 days office, 2 days home)
• Flexible benefits which might include a Health Cash Plan
• Access to an Employee Assistance Programme for your wellbeing

More about you

We're looking for someone who works well under pressure and enjoys phone-based coordination. You'll provide support that helps colleagues deliver excellent customer service in a target-driven environment.

Essential:

• Experience in admin roles handling lots of different tasks and working to deadlines
• Strong phone skills and confidence calling customers, contractors, and colleagues regularly
• Good with numbers and able to understand financial information and reports
• Strong IT skills and comfortable using multiple computer systems at once
• Ability to work accurately while meeting tight deadlines
• Team player who adapts well to changing priorities

Desirable:

• Experience in compliance, property services, or working with contractors
• Understanding of health and safety practices

This role is perfect for someone who enjoys working in a busy environment where your work directly helps keep residents safe. We welcome applications from people with different backgrounds – whether you've worked in customer service, call centres, or admin roles, your organised approach could be ideal for this important safety-focused position.

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We're committed to making our recruitment process accessible to everyone – if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk