Organisational Development Lead - Learning and Performance

£51,600 + benefits | Bath | 3 days office, 2 day home

Full Time | Permanent | 37 hours per week

Your Expertise. Our Performance. Customer-Obsessed Learning.

At Curo, we're rebuilding how we deliver homes and services - and we need an Organisational Development Lead who can design the learning strategy that drives our performance and delivers exceptional outcomes for our customers.

This isn't about creating training programmes. You'll be the strategic architect of learning that directly impacts our ability to hit our strategic objectives, working with stakeholders across our organisation to understand what skills, knowledge and experience our colleagues, managers and leaders need to succeed.

Working alongside our OD Partner, you'll build the competency frameworks, skills pathways and learning experiences that transform how we perform and ensure every development opportunity creates value for our business and customers.

What you'll be doing

You'll be the strategic lead on learning and performance, ensuring every colleague has the skills they need to deliver outstanding results for our customers.

Strategic Learning Design

• Working with stakeholders to understand key outcomes and translate business needs into comprehensive learning strategies
• Building competency and skills frameworks that define what colleagues need to succeed at every level
• Creating skills pathways that support career development and organisational capability
• Developing annual learning calendars with department heads to ensure consistent, strategic development

Learning Management & Delivery

• Leading the strategic direction of our Learning Management System (SkillGate) to optimise learning delivery
• Creating digital learning solutions and supporting managers to deliver face-to-face learning with confidence
• Partnering with Internal Communications to keep learning visible and engaging across the organisation
• Building learning frameworks that drive high-performing teams and exceptional customer service

Performance & Customer Impact

• Ensuring all learning experiences directly contribute to customer outcomes and business performance
• Working with specialist teams (like Complaints, Data Protection) to design specific development that meets regulatory and service requirements
• Creating onboarding programmes that equip new starters with customer-focused skills from day one
• Measuring and evaluating learning impact to demonstrate value to customers and business

What you'll get in return

Beyond your salary and the opportunity to shape how we perform, you'll get:

• 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
• Your birthday off as an extra holiday plus holiday trading options
• Up to 10% matched pension contribution with 6x salary life assurance
• Hybrid working (3 days office, 2 days home)
• Employee benefits platform including health cash plan, cycle to work scheme, gym memberships and thousands of discounts
• Access to an Employee Assistance Programme for your wellbeing

More about you

We're looking for a strategic learning professional who understands that great development drives business performance and exceptional customer outcomes. You're passionate about building capability that makes a real difference to how we serve our communities.

Essential:

• CIPD Chartered Membership (Level 7) or equivalent professional qualification
• Experience designing strategic learning frameworks that drive business performance
• Track record of building competency frameworks and skills pathways
• Experience leading Learning Management Systems strategically
• Strong stakeholder engagement skills with ability to translate business needs into learning solutions
• Commercial understanding with focus on customer impact and business outcomes

Desirable:

• Experience in housing or similar customer-focused sector
• Knowledge of regulatory training requirements
• Experience working with senior stakeholders to design organisational capability

About Curo

We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.

We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers.

We're committed to making our recruitment process accessible to everyone - if you need any adjustments to help you apply or interview, please contact our recruitment team at recruitment@curo-group.co.uk